Frequently Asked Questions

Yes, we're delighted to offer free delivery on all orders within the United Kingdom. Our standard delivery time is 3-5 business days from the date of purchase. We work with trusted courier partners to ensure your Altheriva products arrive safely and on time.

Orders are processed Monday to Friday, 9AM-6PM GMT. If you order during the weekend, processing will begin on the next business day. For urgent deliveries, we also offer expedited shipping options at checkout with delivery within 1-2 business days.

We stand behind the quality of all Altheriva products with a comprehensive 30-day satisfaction guarantee. If you're not completely satisfied with your purchase for any reason, you can return it within 30 days of delivery for a full refund or exchange.

To initiate a return, simply contact our support team at [email protected] with your order number and reason for return. We'll provide you with a prepaid return label so you can send the product back to us at no additional cost.

Items must be returned in their original condition with all packaging and documentation. Once we receive your return, we'll process your refund within 5-7 business days. For exchanges, we'll ship your replacement item immediately upon receiving your return.

Please note that personalized or custom products may have different return terms. Check your order confirmation for specific details about your purchase.

For optimal results with our moisturizing cream and skincare products, we recommend applying them daily as part of your morning and evening routine. Consistency is key to achieving the best hydration and visible improvements in skin texture.

Daily Application Guide:

• Cleanse your face with a gentle cleanser and pat dry
• Apply a small amount of the moisturizing cream to your fingertips
• Gently massage in upward motions across your face and neck
• Allow the product to absorb for 1-2 minutes before applying makeup or sunscreen
• Use morning and evening for best results

For specific product instructions, please refer to the detailed application guide included in your package. Each Altheriva product has unique formulations designed for different skin types and concerns.

If you have sensitive skin or are using the product for the first time, we recommend performing a patch test on a small area before full application. If you experience any irritation, discontinue use and contact our support team.

At Altheriva, we're committed to sourcing the finest natural ingredients from sustainable suppliers across the United Kingdom and European Union. Our ingredient sourcing philosophy prioritizes quality, sustainability, and ethical practices.

Our Sourcing Standards:

• All ingredients are sourced from certified organic farms and suppliers
• We maintain direct relationships with growers and manufacturers to ensure traceability
• Every batch is tested for purity and potency before use
• We prioritize locally-sourced ingredients to reduce carbon footprint
• All suppliers meet strict environmental and labor standards

Our key ingredients include botanical extracts from UK and EU suppliers, naturally-derived preservatives, and plant-based emollients that provide superior hydration without harsh chemicals. We never use parabens, sulfates, or synthetic fragrances in our formulations.

For detailed information about specific ingredients in any product, please check the full ingredient list on the product page or contact our team at [email protected]. We're happy to discuss the sourcing and benefits of any ingredient in our products.

Your payment security is our highest priority. We use industry-leading encryption technology and comply with all Payment Card Industry Data Security Standards (PCI DSS) to protect your financial information.

Security Features:

• 256-bit SSL encryption for all transactions
• PCI DSS Level 1 compliance certification
• Tokenized payment processing - we never store full card details
• Fraud detection systems monitoring all transactions
• Secure checkout with verified payment gateways

We accept all major credit cards, debit cards, and secure payment methods. Each transaction is processed through encrypted channels, and your payment information is never shared with third parties without your consent.

If you have any concerns about payment security or notice suspicious activity on your account, please contact us immediately at [email protected] or call +44 20 7946 0958 during business hours (Mon-Fri 9AM-6PM GMT).

We provide complete order tracking for all deliveries. You'll receive tracking information via email as soon as your order ships, allowing you to monitor your package's journey in real-time.

How to Track Your Order:

• Check your order confirmation email for a tracking link
• Log into your Altheriva account to view order status
• Use your tracking number on the courier's website for detailed updates
• Receive SMS or email notifications at each delivery milestone

Our courier partners provide regular updates including processing, dispatch, out for delivery, and delivery confirmation. You can typically track your package from the moment it leaves our warehouse until it arrives at your door.

If you have any issues with tracking or your delivery, please contact our support team at [email protected] or call +44 20 7946 0958. We're available Mon-Fri 9AM-6PM GMT to assist you.

Our product range is carefully formulated to be suitable for most skin types, including sensitive, dry, oily, combination, and normal skin. However, each product has specific characteristics that make it ideal for certain skin concerns.

Product Suitability Guide:

• Lightweight moisturizing creams - ideal for oily and combination skin
• Rich nourishing formulas - perfect for dry and mature skin
• Hypoallergenic options - designed for sensitive skin
• Balancing serums - excellent for all skin types
• Natural ingredient base - safe for most skin conditions

Each product page includes detailed information about skin type compatibility and specific benefits. We recommend reading the product description and ingredient list to find the best match for your skin.

If you're unsure which product is right for your skin, our team would be happy to provide personalized recommendations. Please note that we cannot provide medical advice for skin conditions. If you have specific dermatological concerns, please consult with a healthcare professional. Contact us at [email protected] for product recommendations.

Yes, we're pleased to offer special pricing and tailored solutions for bulk and wholesale orders. Whether you're a retailer, spa, salon, or corporate buyer, we can provide competitive rates and flexible terms.

Wholesale Benefits:

• Significant volume discounts on orders of 50+ units
• Customizable packaging options for branded resale
• Dedicated account manager for ongoing support
• Flexible payment terms for established businesses
• Priority production and expedited shipping
• Marketing materials and product training support

To discuss wholesale opportunities or request a quote for bulk orders, please contact our sales team directly at [email protected] or call +44 20 7946 0958 during business hours (Mon-Fri 9AM-6PM GMT).

We'll be happy to work with you to develop a customized solution that meets your specific business needs and budget requirements.

At Altheriva, sustainability and environmental responsibility are core to our business values. We're committed to minimizing our ecological footprint while delivering premium natural products.

Our Environmental Initiatives:

• 100% recyclable and compostable packaging materials
• Plastic-free shipping options available
• Carbon-neutral delivery through offset programs
• Sustainably sourced ingredients from certified suppliers
• Support for reforestation projects with every purchase
• Zero-waste manufacturing processes

Our packaging is designed using eco-friendly materials that can be recycled or composted. We work exclusively with suppliers who maintain sustainable practices and respect environmental regulations.

We continuously invest in improving our environmental practices and welcome customer feedback on how we can do better. For more detailed information about our sustainability initiatives, please visit our About Us page or contact us at [email protected].